Returns & Refund
We always put the customer experience first and want you to have absolute satisfaction when shopping at Daphneekuhic.store. However, we understand that sometimes the product may not match your expectations. To ensure the interests of customers, we have built a return and refund policy with the following regulations:
30 return requests
Return requests must be submitted within 30 days from the date of receipt of the goods.
After this period, we will not process return requests.
Return conditions
We accept product returns in the following cases:
- Products are defective from the manufacturer (damaged, faulty seams, etc.).
- Products do not match the description or order model.
- Products have not been used, with original labels and packaging intact.
Note: Products that are deeply discounted, promotional gifts or ordered according to individual requirements are not eligible for returns.
Return Process
Step 1: Contact our customer support team via email [email protected] to notify the problem and attach product images if needed.
Step 2: Wait for our confirmation and follow the instructions to send the product back to the warehouse.
Step 3: After receiving the product, we will check and notify the result via email within 3-5 working days.
Refund Policy
After the product is checked and meets the return conditions, you can choose one of the following refund methods:
Refund via the original payment method: The refund period may take from 5-10 working days depending on your bank.
Shipping fee
If the product is defective on our side, all shipping costs will be borne by Daphneekuhic.store.
In other cases, the customer will be responsible for the shipping fee for the return of the product.
Additional Notes
We are not responsible for products lost or damaged during return shipping. Therefore, we recommend that you use a shipping service that includes tracking and insurance.
Order Cancellation Deadline
Order cancellation requests must be made within 24 hours of purchase. We apologize that we do not support cancellations after 24 hours.
Contact Us
If you have any questions or concerns regarding our Returns & Refund, please contact our customer support team. We are here to assist you and provide further clarification.
Email: [email protected]
Address: 3359 N George St, Farmville, NC 27828, USA
Working hours: 10:00am – 5:00pm (EST) | Mon – Sat