FAQs

Welcome to Daphneekuhic.store’s Frequently Asked Questions (FAQ) section! We are always ready to support and answer any questions you may have. Below are some of the common questions we often receive from customers.

1. How do I pay for purchases at Daphneekuhic.store?

We currently support two main payment methods:

PayPal: You can pay quickly and securely via your PayPal account.

Payoneer: In addition, we also support payment via Payoneer to ensure customer convenience.

2. Can I change the shipping address after placing an order?

You can change the shipping address within 24 hours of placing the order. After this time, we do not guarantee that the information change will be successful. Please contact us immediately via email [email protected] for support.

3. How long does it take to ship my order?

Shipping time depends on the option you selected when placing your order:

Standard shipping: 7-15 business days.

We only ship within the United States.

4. Can I return the product if I am not satisfied?

Yes, you can return the product within 30 days of receipt if:

The product is defective or not as described.

The product has all tags intact and has not been used.

Note: Discounted or custom-made products are not refundable.

5. How does the return and refund process work?

You need to contact us via email or hotline to initiate the return process. After confirming the return conditions, you will be instructed to send the product back to our warehouse. Once we receive the product, we will inspect it and refund or exchange the product for you within 3-5 business days.

6. Can I track my order?

Yes, after your order is shipped, we will provide a shipping tracking number via email so you can check the delivery status directly.

7. How can I contact Daphneekuhic.store if I have any questions?

You can contact us via email at [email protected]. Our customer support team is always ready to answer any questions and assist you during your shopping process.